What to Do if My Web Portal is Down?

This article will guide you through simple troubleshooting steps you can try if you are experiencing difficulties accessing 1Breadcrumb via the Web Portal

What to Do First?
Clearing your Cache & Cookies
Contact 1Breadcrumb Support

What to Do First?

As 1Breadcrumb is based as a web application that is accessed by a web browser and an internet connection, the problem may lie between the browser and your connection. Try the following:

Checking your internet connection
Trying an alternative internet connection (e.g. Different WiFi connection
Closing and re-opening your web browser
Open 1Breadcrumb in an incognito/private window. If 1Breadcrumb works in an incognito/private window, there may be an issue with your cookies or cache. See ‘Clearing your Cache & Cookies’ below

Clearing your Cache & Cookies

All websites use 'browser cookies' which are files saved to your computer, phone or tablet device to load the webpage faster the next time you visit.

These browser cookies or cached data tend to make your online experience faster by saving parts of pages like images to help them load faster the next time you open the webpage.

Sometimes, your web portal may have previously saved data that is interfering with new website data. To fix this, you may need to clear your browser cache.

For Apple or Safari users, follow the instructions in this link.