What to Do if My Web Portal is Down?

This article will guide you through simple troubleshooting steps you can try if you are experiencing difficulties accessing 1Breadcrumb via the Web Portal

What to Do First?
Clearing your Cache & Cookies
Contact 1Breadcrumb Support

What to Do First?

Since 1Breadcrumb is a web application that relies on a web browser and an internet connection, issues may arise from either the browser or your connection. To troubleshoot, please try the following:

Check your internet connection
Try an alternative internet connection (e.g. Different Wi-Fi connection)
Close and re-open your web browser
Ensure that your browser is updated to the latest version
Open 1Breadcrumb in an incognito/private window. If 1Breadcrumb works in an incognito/private window, there may be an issue with your cookies or cache. See ‘Clearing your Cache & Cookies’ below

Clearing your Cache & Cookies

All websites utilise 'browser cookies,' which are small files stored on your computer, phone, or tablet. Cookies help speed up the loading of webpages by saving certain elements, so that they can be retrieved more quickly during your next visit.

Sometimes, your web portal may have previously saved data that is interfering with new website data. To fix this, you may need to clear your browser cache.

For Apple or Safari users,