What do I do if my webportal is down?

If you are able to open the webportal or link in private browsing, clearing your cache may solve the issue.

All websites use 'browser cookies' which are files saved to your computer, phone or tablet device to load the webpage faster the next time you visit.

These browser cookies or cached data tend to make your online experience faster by saving parts of pages like images to help them load faster the next time you open the webpage.

Sometimes, your webportal may have previously saved data that is interfering with new website data. To fix this, you may need to clear your browser cache.

For Apple or Safari users, follow the instructions in this link.

For Chrome users, follow the instructions in this link.

For Microsoft Edge users, follow the instructions in this link.