AI and Customer Data FAQs
An overview of the AI tools we are releasing, how they work, and how we are ensuring your data remains safe.
Overiew of AI Features
We’ve introduced optional AI-powered features to help you save time and improve accuracy. These tools do not turn on automatically — you choose whether to enable them.
Some of the AI features include:
- SmartInduct – Helps review induction forms by highlighting flagged answers and documents, and giving you a confidence score.
- SmartSWMS/SupplierDocs – Assists with supplier document reviews by suggesting answers and highlighting potential risks.
- With more in development
In all cases, you remain in control. AI provides suggestions and insights, but every approval or decision is made by you or your authorised users. And your data is safely kept within our servers.
How AI Works (The Simple Explanation)
AI works by recognising patterns in the information you provide. For example, if you upload a supplier document, AI can scan the text, compare it against your form questions, and highlight areas that may need review.
Think of AI as a very fast assistant who can read documents and spot patterns — but it will not make decisions on your behalf. That’s always up to you.
When the AI processes your data:
- Your documents are securely transferred to the Microsoft Azure AI server with a prompt on how to assess. This returns information that we provide back to the user to help them review their documents.
- We use enterprise-grade Azure, so your data is secure. Any processing is done in the 1Breadcrumb infrastructure within Microsoft Azure. Your data is not exported to any external systems for training their AI systems.
- Your documents remain your property. 1Breadcrumb and Azure do not take ownership of your data.
- All outputs are suggestions only; they may not be 100% accurate and must be reviewed by your team.
Frequently Asked Questions (FAQs)
Is my data safe when using AI features?
Yes. Your documents remain your property, and AI features are only used if you choose to enable them. Processing is handled by a secure, industry-leading provider (Microsoft Azure).
Does 1Breadcrumb store or share my data with AI providers permanently?
No. Your data is only processed temporarily to generate AI insights. Microsoft follows follow strict data privacy policies and do not use your data to train their AI models.
Will the AI be trained on my workers' induction data?
No. Your worker induction data will not be exported to any external systems for training of their AI systems. Privacy of your data and your worker’s data will always be maintained.
Can I use 1Breadcrumb without AI?
Absolutely. All AI features are optional and off by default. You can continue using 1Breadcrumb with no AI processing if you prefer.
Will AI make decisions for me?
No. AI only provides suggestions, such as highlighting risks or prefilling form answers. All final approvals or rejections are made by you or your authorised users.
What happens if AI makes a mistake?
AI outputs may not always be accurate. That’s why every suggestion includes a confidence score, and you’re reminded to review the results carefully before making a decision.
What 3rd party AI tools are used in 1Breadcrumb?
Our AI tools are built through Microsoft Azure AI, with models GPT-40-mini and GPT-4.1.
In short: AI at 1Breadcrumb is optional, secure, and designed to support, not replace, your judgment.